I’ve used Cloudways for a very long time, but with recent Google HCU update screwing up my website traffic, I cannot justify the expense for one of my sites.
So I decided to move one site from Cloudways to MDD hosting. Since I did not have time to muck around myself, I asked MDD hosting technician to move my site, which required giving him access to my Cloudways account.
Since I have multiple servers running under my single email address, I needed to temporarily move the website off my central account into a new account.
This is how you do it:
- Create a brand new Cloudways account with a browser that you normally do not use
- After entering your name, new email address, etc., you will be asked to wait 1-2 days pending human verification
- Log in to your current Cloudways account and open a chat
- Type in “billing”, “human agent”; explain that you are moving one server from an existing account to your new account and ask him/her to expedite the verification process. The agent should be able to complete the verification in couple of minutes (due to your existing account status)
- Once done, switch the browser with new account. Look at the top portion of the screen where it says “You are currently under a free trial account. Click here to UPGRADE”. Click on the upgrade link and enter your billing info. You will be charged $1
- Once complete, switch back to browser with the existing account. Click on the “SERVERS” link from the top to list all your servers. Identify the server you want to move and look to the right and click on “three dots” and select TRANSFER SERVER
- An email will be sent to your new account; right-click and copy the link and go back to the browser with your new account; paste the link in the URL field to complete the process.
- Wait one day before providing the login information to MDD Hosting to start the migration process.
NOTE:
You do not have to create a new server, but if you accidently created it, you can always delete it.