If your mouse is suddenly not recognized by your Chromebook, there are few methods to try and solve this issue.
I suspect there is a driver issue with Chromebook OS (Build 108.0.5359.75) so installing a brand new mouse may not necessarily resolve this issue.
Method #1 – try your “non-working” mouse on another PC
- If your mouse is not recognized by another PC, either your battery is dead or transceiver/mouse is broken
- Insert a fresh battery and try again
- Logitech provides 1 or 2 year warranty on their mouse devices; if you do not have a receipt, Logitech may replace a single device as a courtesy (meaning you cannot submit a bunch of broken devices without receipts). You can submit your warranty claim here
- If your mouse is recognized by another PC, proceed to Method #2
Method #2 – Chromebook refresh/reset
Most school-issued Chromebooks are locked down so you cannot turn on the Linux IDE feature so your reset options are limited. Follow these steps and see if your problem gets resolved.
- Log out and power down your Chromebook
- Disconnect all peripherals (HDMI, USB-C, etc.)
- Wait 3 minutes
- Hold down the REFRESH key (semi-circle with an arrow, usually an F5 key) and the POWER button to turn on your Chromebook
- Once your screen displays either a Google or Chromebook logo, release both keys
- Log into your Chromebook
- Plug in your “non-working” mouse transceiver to see if is recognized
- If your mouse is still not recognized, proceed to Method #3
Method #3 – Purchase a new mouse
This may sound crazy but when my daughter was experiencing this same problem, I gave her a brand mouse (same make/model) but it also did not work.
Curious, I tried that brand new mouse on my PC and saw that it was working fine.
So I got even more curious so I took my existing mouse, which happened to be the same make and model as the new replacement mouse I gave to my daughter, and tried on her Chromebook and it worked!?
Conclusion
Without “jailbreaking” her Chromebook and digging and find out what is going on, I am left to wonder if that USB port will ultimately fail sometime in the future.
If you purchased a warranty through school, it is definitely worth getting your child’s Chromebook replaced before something else goes wrong.
